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Policies

Returns & exchanges

We want you to love your ethnic wear. Because many pieces are limited or made with delicate craftsmanship, returns are handled carefully.

Eligibility

• Request within 7 days of delivery. • Item unused, unwashed, with tags and original packaging intact. • Customised, heavily altered, or intimate-fit stitched pieces may not be returnable — we will confirm at the time of purchase.

How to request

Message us on WhatsApp with your order number, photos of the issue (if any), and reason for return or exchange. Our team will guide the next steps, including pickup or drop-off where available.

Refunds

Approved refunds are processed to the original payment method after we receive and inspect the item, typically within 5–10 business days depending on your bank.

Questions? Contact us or chat on WhatsApp from any page.

WhatsApp